Shipping Policy
Shipping Policy
Where We Ship
Velōura ships to the UK and a range of international destinations.
To help get your order to you efficiently, orders may be fulfilled from different locations depending on your delivery address, product availability and fulfilment capacity.
Processing & Fulfilment
Each Velōura case is made to order.
Please allow approximately 2–5 business days for your order to be produced and prepared for dispatch. Processing times may occasionally be longer during busy periods, new launches or holidays.
Processing time is separate from shipping time.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times will depend on your destination and the shipping method available at checkout.
UK: approximately 2-7 business days after dispatch
Europe: approximately 5-10 business days after dispatch
USA & Canada: approximately 5-12 business days after dispatch
Rest of the world: approximately 7-20 business days after dispatch
These are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather and other circumstances outside our control may occasionally affect delivery times.
Where available, the most up-to-date delivery estimate will be shown at checkout.
Shipping Costs
Available shipping methods and charges are displayed at checkout based on your delivery address and order.
UK orders over £50 qualify for free standard shipping.
Any other free-shipping promotions will be shown on our website or at checkout when applicable.
Tracking
Where tracking is available for your selected shipping method, you’ll receive tracking information once your order has been dispatched.
Please allow a little time after receiving your dispatch confirmation for tracking information to update.
International Orders, Customs & Duties
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where these charges have not already been collected at checkout, they are the responsibility of the recipient.
Velōura does not control these charges, and the amount can vary depending on the destination. We recommend checking your country’s customs requirements before placing an order.
Customs processing may also occasionally delay international deliveries.
Incorrect Shipping Addresses
Please check your delivery information carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at
We’ll do our best to help, but once an order has entered fulfilment or been dispatched, we may not be able to change the delivery address.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window, please check your tracking information first, where available.
If you still need help, contact us at:
with your order number and we’ll look into it for you.
Split Shipments
In some circumstances, products within the same order may be fulfilled separately. If this happens, your order may arrive in more than one parcel and at different times.